|
|
|
Residential Aged Care Manual for Baptist Community Services
This manual contains policy and procedure for managing and working in aged care. The audience for the manual was broad – from senior managers to care workers with English as a second language.
|
Claims Processing Manual for GIO Workers Compensation
This manual displayed the overall process graphically and then explained the steps required of workers in some detail. Developing the manual required significant editorial investigation to uncover the ‘real’ process and compare it with the theoretical one.
|
Codes of Practices for Dandenong City Council and Logov Risk Management Services
Defining how work is to be performed is important to ensure quality outcomes, safety and controlled use of resources. These codes of practice provide help workers understand tasks and limitations, while still encouraging improvement.
|
|
